These FAQs address general, product, delivery, return-related queries. For project-specific guidance, detailed specifications, or pricing, please contact us.

GENERAL

Q: Who is Aryaana Enterprises Limited?

Aryaana Enterprises is a UK-based wholesale supplier of premium building materials and construction chemicals. We support builders’ merchants, contractors, retailers, and project teams with reliable, high-quality, and sustainable gypsum-based products—delivered on time and at scale.

Q: Where are you based?

Our registered office is in London (EC1V).
We operate from warehouse locations near London Gateway Port, with collections available from our Stanford-le-Hope, Essex facility, as well as additional hubs within the M25 for efficient nationwide distribution.

Q: Do you manufacture your products? Where are they made?

No—we do not manufacture.
We partner with trusted global producers, including Walplast® and DryChem, who operate modern, accredited facilities overseas. Products are manufactured to international standards and supplied exclusively in the UK through Aryaana.

Q: Can I access Technical Data Sheet (TDS), Safety Data Sheet (SDS), and the Declaration of Performance (DoP)?

Yes. All relevant documents (TDS, SDS, DoP) are available on request or can be downloaded from our website.

Q: Are your products tested and certified?

Yes. Our plasters comply with relevant EN standards and carry CE marking under the Construction Products Regulation (CPR).
They are produced under ISO 9001:2015 systems with Factory Production Control (FPC).
Refer to the DoP for full compliance details.

Q: Are Aryaana’s gypsum plasters environmentally responsible?

Yes. Gypsum plasters naturally have very low VOC emissions. Our focus is on efficient resource use, reduced environmental impact, and long-term performance in line with green building principles.

PRODUCT & APPLICATION

Q: What are the correct storage conditions?

• Store in a cool, dry, well-ventilated place.
• Keep bags on dry pallets; avoid direct contact with the floor.
• Keep away from water, damp areas, heat, or direct sunlight.
• Use opened bags promptly and re-seal tightly to prevent moisture ingress.
• Always follow the product-specific TDS.

Q: What is the typical coverage and thickness for plasters and adhesives?

Approximate guidance:

• Finish plasters (e.g., NOVA Master Finish): applied at ~2 mm
• Undercoat plasters (e.g., NOVA Tuff Base / NOVA RockWall): ~11 mm
• Adhesives (e.g., NOVA BoardGrip): a 25 kg bag typically fixes two 2400 × 1200 mm boards (on a level background)

Coverage varies depending on substrate flatness. Refer to the TDS for precise figures.

Q: What is the minimum temperature for applying gypsum plasters?

Apply only when the background and ambient conditions are at a stable, suitable temperature for the full drying period.
Avoid frozen, very cold, or excessively hot surfaces.
Protect fresh plaster from rapid drying, strong drafts, heaters, or direct sunlight.
Do not expose set plaster to temperatures above 49°C.

Q: Can I plaster directly onto a painted wall?

Yes—if the paint and substrate are sound and well-bonded.
Use a suitable bonding agent and test a small area first.

Q: Can I plaster in hot weather?

Yes, but working time will reduce.
Avoid direct sunlight or hot drafts, protect fresh plaster from rapid drying, and apply smaller sections at a time.
Control suction on porous backgrounds where necessary.

Q: Can I dot-and-dab plasterboard using your adhesive?

Yes.
Use NOVA BoardGrip on clean, stable masonry or concrete backgrounds.
For smooth or dense concrete, apply a bonding agent in the areas where adhesive will be placed.

Q: Can your plasters be used on plasterboard?

Yes.

• Finish plasters (e.g., NOVA Master Finish) can be applied directly.
• Jointing compounds (e.g., NOVA JointPro) are suitable for taping, filling, and finishing tapered edges.

Q: Is gypsum waste hazardous?

Uncontaminated gypsum waste is non-hazardous.
Gypsum dust may cause mild irritation—refer to the SDS for PPE and disposal guidance.

Q: Are plaster bags recyclable?

Empty paper bags may be recyclable depending on local council rules.
Dispose of responsibly and follow local regulations.

ORDERS, DELIVERY / COLEECTION & TRADE

Q: Do you provide marketing support, training, or technical assistance?

Yes—technical documents, samples, and tender support are available.

Q: Do you offer private label or OEM services?

Yes, for selected products and subject to MOQ and technical approval. Contact us to discuss.

Q: How can I get pricing or place an order?

Contact us directly or submit an enquiry via our website.

Phone / WhatsApp: +44 (0) 203 815 7966 | +44 (0) 7723 453325
Email: info@aryaana.co.uk | ankitmehta@aryaana.co.uk

Q: Can I apply for a trade account?

Yes. Trade accounts, credit terms, and volume-based discounts are available for eligible clients.

Q: What order sizes and delivery options are available?

• Bulk, pallet, and container quantities supplied directly.
• Smaller quantities through merchant and retail partners.
• UK-wide delivery; remote area surcharges may apply.
• Selected European markets also supplied.

Q: What are your typical lead times?

Collection: Mon–Fri, 09:00–12:00 | 13:00–17:00 (Stanford-le-Hope, Essex)

Delivery:

• Economy: 2–3 working days
• Next-day: Available for orders placed by 15:00 GMT
• Standard kerbside: 09:00–17:00 GMT (recipient must be present)
  Missed deliveries may incur a redelivery charge.

RETURNS & ISSUES

Q: How do I make a return or report a problem with my order?

Contact us at +44 7723 453325 or ankitmehta@aryaana.co.uk.
For damaged, faulty, or incomplete deliveries, please provide details and photos so we can resolve the issue promptly.

Q: Are plaster products returnable?

No.
Because plasters and other powder-based materials are moisture-sensitive, returns cannot be accepted once goods have left our warehouse, whether collected or delivered. This protects product quality and safety.

If anything arrives damaged or not as ordered, we will put it right immediately.