These FAQs address general, product, delivery, return-related queries. For project-specific guidance, detailed specifications, or pricing, please contact us.

GENERAL

Q: Who is Aryaana Enterprises Limited?

• Aryaana Enterprises is a UK-based wholesale supplier of premium building and construction materials. We support builders’ merchants, contractors, distributors, retailers, and project teams with reliable, high-quality, and sustainable gypsum-based products—delivered on time and at scale

Q: Where are you based?

• Our registered office is in London (EC1V)
• We operate from warehouse locations near London Gateway Port, with collections available from our Stanford-le-Hope, Essex facility, as well as additional hubs within the M25 for efficient nationwide distribution

Q: Do you manufacture your products? Where are they made?

• No—we do not manufacture
• We partner with trusted global producers, including Walplast® and DryChem, who operate modern, accredited facilities overseas. Products are manufactured to international standards and supplied exclusively in the UK through Aryaana Enterprises

Q: Can I access Technical Data Sheet (TDS) and Safety Data Sheet (SDS)?

• Yes. TDS and SDS documents are available on request for all products or can be downloaded from our website

Q: Are Declarations of Performance (DoP) available for all products?

• DoP documents are available only for products that fall under relevant regulatory frameworks such as CE marking under the Construction Products Regulation (CPR), where applicable

Q: Are your gypsum plaster products tested and certified?

• Yes. Our gypsum plaster products comply with relevant EN standards and carry CE marking under the Construction Products Regulation (CPR). They are manufactured under ISO 9001:2015 systems with Factory Production Control (FPC). Refer to the DoP for full compliance details

Q: Are gypsum products environmentally responsible?

• Yes. Gypsum-based products typically have very low VOC emissions and are designed with efficient material use and long-term building performance in mind, supporting sustainable construction practices

Q: Are wShield products CE marked or covered under CPR?

• No. wShield liquid-applied protective coatings are not positioned as CE-marked construction products under CPR. They are performance-based maintenance and refurbishment coatings for external building applications

Q: How are wShield products tested and verified?

• wShield products are developed using controlled formulation standards and are evaluated through a range of relevant industry test methods (including ASTM, BS/EN and IS standards where applicable). These tests are used to assess performance characteristics such as adhesion, flexibility, durability and weather resistance

Q: Do wShield products come with a Declaration of Performance (DoP)?

• No. DoP documentation is not applicable to wShield protective coatings. Product performance is defined through the Technical Data Sheet and supporting test data where available

Q: Are wShield products environmentally certified or regulated like plaster products?

• They are not regulated under CE/CPR frameworks. However, they are water-based formulations designed to minimise environmental impact, with low VOC characteristics where applicable, and are intended for responsible use in maintenance, refurbishment, and surface protection applications

Q: Can I rely on wShield products for structural waterproofing certification?

• No. wShield products are maintenance and refurbishment coatings. They are not structural waterproofing systems and should be specified as part of appropriate system design where required

PRODUCT & APPLICATION

Q: What are the correct storage conditions?

• Store in a cool, dry, well-ventilated place. Keep goods on dry pallets and avoid direct contact with the floor. Protect from water, damp conditions, heat and direct sunlight. Once opened, reseal bags or containers tightly and use promptly to prevent contamination or moisture ingress. Always follow the product-specific TDS

Q: What is the typical coverage and thickness for plasters and adhesives?

• Approximate guidance:
  • Finish plasters (e.g., NOVA Master Finish): applied at ~2 mm
  • Undercoat plasters (e.g., NOVA Tuff Base / NOVA RockWall): ~11 mm
  • Adhesives (e.g., NOVA BoardGrip): a 25 kg bag typically fixes two 2400 × 1200 mm boards (on a level background)
• Coverage varies depending on substrate flatness. Refer to the TDS for precise figures

Q: What is the minimum temperature for applying gypsum plasters?

• Apply only when the background and ambient conditions are at a stable, suitable temperature for the full drying period
• Avoid frozen, very cold, or excessively hot surfaces
• Protect fresh plaster from rapid drying, strong drafts, heaters, or direct sunlight
• Do not expose set plaster to temperatures above 49°C

Q: Can I plaster directly onto a painted wall?

• Yes—if the paint and substrate are sound and well-bonded
• Use a suitable bonding agent and test a small area first

Q: Can I plaster in hot weather?

• Yes, but working time will reduce
• Avoid direct sunlight or hot drafts, protect fresh plaster from rapid drying, and apply smaller sections at a time
• Control suction on porous backgrounds where necessary

Q: Can I dot-and-dab plasterboard using your adhesive?

• Yes. Use NOVA BoardGrip on clean, stable masonry or concrete backgrounds
• For smooth or dense concrete, apply a bonding agent in the areas where adhesive will be placed

Q: Can your plasters be used on plasterboard?

Yes.

• Finish plasters (e.g., NOVA Master Finish) can be applied directly
• Jointing compounds (e.g., NOVA JointPro) are suitable for taping, filling, and finishing tapered edges

Q: Is gypsum waste hazardous?

• Uncontaminated gypsum waste is non-hazardous
• Gypsum dust may cause mild irritation—refer to the SDS for PPE and disposal guidance

Q: Are plaster bags recyclable?

• Empty paper bags may be recyclable depending on local council rules
• Dispose of responsibly and follow local regulations

Q: Are wShield products structural waterproofing systems?

• No. wShield products are liquid-applied protective coatings for maintenance and refurbishment, unless expressly stated otherwise

Q: Can wShield products be used where there is standing water?

• No. They are not suitable for permanent ponding water or failed roof falls. Any drainage issue should be corrected before application

Q: Can wShield products be used on all roof types?

• No. Suitability depends on the roof condition, slope, drainage, substrate and product type. Always check the TDS before specifying

Q: Can wShield products be applied in wet or cold weather?

• No. They should not be applied during rain or to damp or frozen substrates, and application should not normally take place below 5°C

Q: Do wShield products need special preparation or primers?

• In many cases, yes. Surface preparation is critical, and some substrates such as metal, porous surfaces or existing coatings may require suitable priming before coating

Q: Can wShield products be used on metal surfaces?

• Yes, where the metal is properly cleaned, de-rusted and primed with a compatible system. Bare or heavily corroded metal is not suitable without correct preparation

Q: Can wShield products be used over existing coatings?

• In many cases, yes, but only where the existing coating is sound, well bonded and compatible. Loose, degraded or incompatible coatings must be removed first

Q: Can wShield products be used on new substrates straight away?

• Only if the substrate is fully cured, sound and properly prepared. Concrete and cementitious surfaces should be fully cured before coating

Q: Can wShield products bridge cracks and movement?

• They can accommodate normal substrate movement and provide crack-bridging performance, but they are not a substitute for structural repair

Q: Are wShield products suitable for details, joints and upstands?

• Yes, where the substrate is properly prepared and the product TDS confirms suitability. These areas may require extra care and build-up

Q: Can wShield products be used as a trafficable finish?

• Not by default. Balconies, walkways, podium areas and similar surfaces are generally non-trafficable unless specifically protected or otherwise confirmed suitable

Q: Do wShield products need more than one coat?

• Yes in most cases. The required film build is achieved through the specified multi-coat application method in the relevant TDS

Q: Can wShield products be used indoors or below ground?

• They are primarily intended for exterior maintenance and refurbishment applications. Below-ground or enclosed use should only be considered where the product is specifically confirmed as suitable

Q: Where can I find the exact limitations for each product?

• In the latest Technical Data Sheet for each product. The TDS should always be checked before use

Q: Is waste from liquid products hazardous?

• Uncontaminated dried residues from liquid coatings are generally non-hazardous. However, wet material and curing residues should be handled with care as they may cause irritation. Refer to the SDS for PPE, handling and disposal guidance

Q: Are liquid product containers (buckets) recyclable?

• Empty plastic buckets may be recyclable depending on local council or facility rules. Containers should be fully emptied and cleaned where required before disposal. Always follow local regulations for responsible disposal or recycling

ORDERS, DELIVERY / COLEECTION & TRADE

Q: Do you provide marketing support, training, or technical assistance?

• Yes—technical documents, samples, and tender support are available

Q: Do you offer private label or OEM services?

• Yes, for selected products and subject to Minumum Order Quatity (MOQ) and technical approval. Contact us to discuss

Q: How can I get pricing or place an order?

• Contact us directly or submit an enquiry via our website
  • Phone / WhatsApp: +44 (0) 203 815 7966 | +44 (0) 7723 453325
  • Email: info@aryaana.co.uk | ankitmehta@aryaana.co.uk

Q: Can I apply for a trade account?

• Yes. Trade accounts, credit terms, and volume-based discounts are available for eligible clients

Q: What order sizes and delivery options are available?

• Bulk, pallet, and container quantities supplied directly
• Smaller quantities through distributor, merchant and retail partners
• UK-wide delivery; remote area surcharges may apply
• Selected European markets also supplied

Q: What are your typical lead times?

• Collection: Mon–Fri, 09:00–12:00 and 13:00–17:00 UK time (Collection point: Stanford-le-Hope, Essex)
• Delivery:
  • Economy: 2–3 working days
  • Next-day: Available for orders placed by 15:00 UK time
  • Standard kerbside: 09:00–17:00 UK time (recipient must be present)
  • Missed deliveries may incur a redelivery charge

RETURNS & ISSUES

Q: How do I make a return or report a problem with my order?

• Contact us at +44 7723 453325 or ankitmehta@aryaana.co.uk
• For damaged, faulty, or incomplete deliveries, please provide details and photos so we can resolve the issue promptly

Q: Are plaster and/or liquid products returnable?

• No. Due to their moisture-sensitive and application-critical nature, powder-based materials such as plaster products, and liquid goods such as protective coatings, are non-returnable once dispatched, collected or delivered. This helps protect product quality, storage integrity and safety
• If any goods arrive damaged, faulty or not as ordered, we will resolve it promptly